Privacy notice

The controller of your personal data is mexicoware, located at Prol. Angel Leaño 835, interior 48, Parques de Zapopan, Zapopan, Jalisco, Mexico.

For any privacy matter you can write to us at hola@mexicoware.com.

When you send the contact form on this site, we collect the data you give us:

• Name.
• Your business name (optional).
• Email or phone number.
• The service you are interested in.
• The message you write (optional).

In addition, when you send the form we store your IP address only as an irreversible hash (SHA-256). We use it solely to count form submissions within a one-hour window to prevent abuse and spam, for example repeated automated submissions. We do not use it for any other purpose or to identify you. The record is deleted automatically by routine site cleanup after that window expires.

If you subscribe to our newsletter, we will collect one additional piece of data, which you will give us voluntarily in a separate newsletter form, once it is available:

• Email address (only).

We do not collect sensitive personal data. This site does not use cookies, analytics tools or third-party trackers.

Primary purposes

We use your data for the purposes needed for the relationship you ask for when you write to us:

• To answer your enquiry or quote request.
• To follow up with you about that enquiry.

Secondary purposes

If you subscribe to our newsletter, we will process your email address for one secondary purpose:

• To send you informational emails from our newsletter: news, articles, tips and updates about mexicoware services.

This purpose will apply only if you subscribe through a separate newsletter form, with your own consent. It is not required to request a quote or to contact us, and we do not ask for it in the contact form. You may refuse it without affecting how we handle your enquiry, and you can unsubscribe from the newsletter at any time.

If you subscribe to the newsletter, we will keep your email address until you unsubscribe or ask us to delete it (cancellation, one of your ARCO rights). After that we will delete it, except for what the law requires us to keep.

We do not transfer your personal data to third parties. The form data goes only to our mailbox and is not sent to any customer relationship management (CRM) system or other tool.

To run the site we use a hosting and email provider that processes that data on our behalf. That provider acts as a data processor, not as a third party to whom we transfer data.

If you subscribe to the newsletter, your email address will be stored and processed in our systems or in those of a service provider that sends emails on our behalf. That provider will act as a data processor: it will process your email only under our instructions and will not use it for its own purposes, so it will not be a third party to whom we transfer data. We will not sell or share newsletter addresses with third parties for their own purposes. If the provider has its servers outside Mexico, the processing may take place abroad, with the same purposes and the same protections described in this notice.

You have the right to access your personal data, to rectify it if it is inaccurate or incomplete, to cancel it and to object to its processing (ARCO rights: access, rectification, cancellation and objection).

To exercise them, send your request by email to hola@mexicoware.com. The request must include:

• Your name and an address or another way to receive our reply.
• A copy of a document proving your identity or, if you act for someone else, that of your representative and proof of their authority.
• A clear and precise description of the personal data on which you want to exercise the right (not required if you only want access to your data).
• The ARCO right you want to exercise, or what you are asking us to do.
• Any other element or document that helps us locate your data.

If you request a rectification, also state which changes must be made and attach the documents that support them.

We will reply within a maximum of 20 business days from the date we receive your request. If it is granted, we will carry it out within the 15 business days following the date of our reply. These periods may be extended once for an equal period when the circumstances of the case justify it.

Exercising your ARCO rights is free of charge. We may only charge you for the cost of reproducing, copying or sending the information.

You can revoke the consent you gave us to process your data at any time, without retroactive effect. You can also ask us to limit the use or disclosure of your data. For either, write to hola@mexicoware.com with your name, the way you contacted us and what you are asking for. We will reply by the same means.

If you subscribe to the newsletter, you will be able to unsubscribe at any time: every newsletter email will include a link to do so, and you can also write to us at hola@mexicoware.com. Unsubscribing will revoke your consent for that purpose and will not affect how we handle your enquiries.

Please note that if you revoke your consent to process the data from your enquiry, we may no longer be able to keep handling it.

If we change this notice, we will publish the updated version on this same page and change the last updated date shown at the top. We suggest you review it from time to time.

If you believe your right to the protection of your personal data has been violated, you can go to the Secretaría Anticorrupción y Buen Gobierno (Ministry of Anti-Corruption and Good Governance), the authority for personal data protection held by private parties. The data protection request must be filed within 15 business days of the date we communicate our reply to you.